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Training in partnership with Santander

Antrec are delighted to share with you details of our upcoming Call Centre and Customer Service pre-employment course, in partnership with Santander in their next recruitment drive for Customer Service Assistants.

We will be holding workshops on Monday 18th and Tuesday 19th September for all interested candidates. These sessions will include everyone carrying out basic assessments, application forms, paperwork and credit checks (as instructed by Santander).

The course itself starts on Monday 25th September and runs for 10 days up until Friday 6th October, training will be held in Antrec’s Bootle site based at The Investment Centre, Stanley Road, L20 3EF.

The training each learner will undertake includes two accredited qualifications:

  • HABC Level 1 Award in Customer Service
  • NCFE Level 1 Occupational Studies for the Workplace

Topics include the following:

  • Principles of Excellent Customer Service
  • Business communications
  • Telephone techniques
  • Showcasing your strengths / Interview techniques
  • Completing application forms
  • Confidence & self-esteem
  • Presentation skills
  • Time management
  • Problem solving techniques
  • Working in a team
  • How to improve your own performance
  • Basics of touch typing

Successfully selected candidates for the course will secure a guaranteed telephone interview with Santander, and support in preparing for their Assessment Day should they be successful at telephone interview.

More able students will be offered the opportunity to progress to level 2 &/or level 3 Management qualifications. If this is something you are interested in then please make a member of Antrec staff aware when booking onto the induction workshops.

We can also offer further progression opportunities in Customer Service, Management & Team Leading apprenticeships.

To sign up for this amazing opportunity please call 0333 023 7450 and book onto one of the planned workshops. Deadline is Friday 15th September for applicants.

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Please be advised that the Antrec Bootle office has closed - for any enquiries please contact 01388 436262 or visit

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