At Antrec we work with several partner employers across Merseyside actively looking for Call Centre staff, our training courses run for 10 days at the end of which we guarantee an interview for all those to successfully complete. Not only do you leave training with a guaranteed interview but also Level 1 qualifications in Customer Service, Interpersonal Skills and Equality & Diversity.Interested in taking part in our employer led training? Call 0333 023 7450 or apply via Universal Jobmatch today!
So what is the purpose of the job?
As a Customer Service Advisor you’ll be the first point of telephone contact for our customers, and that will involve a lot more than just answering questions. What we’re really looking for in you is a genuine passion for making banking simple, personal and fair for our customers, and the confidence to take ownership and solve problems. In return, you can expect a first-class training programme, and a clearly defined career development path, through our advisor progression scheme. If you’re willing to work hard, we’re ready to help you progress.
Our people are passionate about truly listening to our customers to make banking more simple, personal and fair. And change like that doesn’t happen unless we all speak up with new ideas and challenge things that could be better. That’s why we’ve built a culture of respect, where everyone supports each other to keep their promises and go above-and-beyond – every day.
As a Customer Service Advisor, your key skills and competencies will include:
The natural ability to treat each customer as an individual and deliver a tailored response
Problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes
The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities
A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments
Numerical and computer skills, and the attention to detail needed to succeed in a regulated environment.