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Open for business at Ramada Southport

Ramada Southport - Antrec Customer Service trainingAntrec recently held a 2 day Customer Service training course for the staff of the Ramada Southport to prepare and raise standards ahead of The Open being held at the Royal Birkdale golf course.

As part of our Customer Service training Ramada Southport staff were taught the principles of good customer service through a mixture of classroom delivery, tasks, role play and assessments. The course also touched upon the basic tasks and functions Managers and Mentors could put in place to reinforce the message of good customer service throughout the business, whether entry level or management.

The training was provided to staff to prepare for the upcoming 146th Golf Open being held at the Royal Birkdale golf course between the 16th and 23rd July 2017. Due to the close proximity of the Ramada to the Royal Birkdale a lot of visitors will be stopping by to take advantage of the high quality, 4-star accommodation and food provided by the Ramada Southport.

At the moment we have access to government funding to help support businesses looking to get the best out of their workforce through boosting skills and upskilling current staff. This funding comes at no cost as long as your business meets eligibility criteria set by our prime providers. We can offer training in customer service, safeguarding, health and social care, leadership and management, social media and professional services. For more information visit our Skills Support for the Workforce page or get in touch with a member of the team.

If your own business would benefit from training please contact a member of the team to enquire about how we can support you to up-skill and boost the skills of your workforce. Call 0333 023 7450 or email

Alternatively you can also fill in the form below and we will arrange for you to be contacted at a time that is convenient for yourself.



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